Have you ever been to a restaurant where the waiter
accidentally misheard your order, or the chef accidentally didn’t hear the
waiter said and as a result cooked the wrong dish? Would you ever want to go
back to a restaurant like that? That’s the experience many people have when it
comes to dealing with many types of business: somewhere along the chain of
communication, something gets lost in translation, and chaos asserts itself.
At Stamar we believe that orderliness of service is a
customer right, not a privilege. In an effort to streamline our turnkey
interactions with online customers – keeping them informed of the status of a
particular order from the time they make it until the moment they receive the
final shipment – we’ve begun implementing Zetadocs.
Zetadocs is a useful tool for any company that prides itself
on having greater orderliness, not to mention having less of a carbon
footprint. When a customer’s order request finds its way to our inbox, Zetadocs
allows us automatically to transcribe the order’s specifics into one
standardized format. From purchase order, to warehouse pick ticket, to shipment
order, to delivery number – Zetadocs is a convenient (some might nearly say
flawless) way for customer and manufacturer “to be on the same page” throughout
the course of a particular order.
Furthermore, in keeping with our ethos of being a greener
company, our use of Zetadocs eliminates a huge
amount of paper. For example, fax orders via Zetadocs get transcribed onto a
computer screen – there’s no printing involved. Wastage and redundancy are
things of the past, as are any possibilities for error.
